Kazakhstan to launch one-stop citizens reception center

«Today, the (President’s) Administration and the Government are planning to launch a one-stop citizens reception center, setting a standard of direct communication of first heads of central government bodies and citizens. The same on-the-spot work should be done by akims (governors),» said Tokayev.

According to him, it is the government which should ensure quality top-down communication with the population, with the Presidential Administration responsible for methods and control are in place.

The President pointed to the akims’ inability to assess risks in due time as well as act responsibly.

Since the beginning of 2023, the Presidential Administration’s public reception office has received 811 people from almost all regions, of that 730 were received out of schedule. The number of communications from citizens addressed to the President has doubled over the past three years.