China media blasts 'arrogant' Apple

HONG KONG. March 28. KAZINFORM State-run media in China has lambasted Apple Inc. for "unparalleled arrogance" over alleged complaints about customer service in China.
None
None

The Wednesday opinion piece in the Chinese state-run newspaper, the People's Daily, is one of a series of attacks against the U.S. tech giant by Chinese media since a closely watched consumer affairs show aired on the Chinese state broadcaster CCTV on March 15.

CCTV alleged that Apple provides inferior service to Chinese customers, such as a warranty policy that is different from other countries, CNN informed.

"If you insist on challenging Chinese customers' love and patience, and continue to be heedless, then your business will eventually decline no matter how glamorous or successful your brand is," said the editorial, one of several articles published this week in the People's Daily critical of Apple.

Apple declined to comment on the editorial. In a previousstatement made Saturday after the CCTV exposé aired, Apple said that its practices in China are "completely legal."

"We have been working to exceed consumers' expectations, and we highly value every customer's criticism and suggestions," the statement said.

"Apple's Chinese warranty is more or less the same as in the U.S. and all over the world."

Apple also says it provides a 90-day guarantee on repairs, which is three times longer than required under Chinese law.

The People's Daily editorial also called for China to regulate the practices of foreign businesses and to protect its own consumers and the domestic market.

Full version

Most popular
See All