182 Public Service Centers of Kazakhstan transferred to new format of work

"The modernized Public Service Centers have new business processes of rendering public services. Besides, a barrierless method of rendering services and a single queuing system were introduced in modernized Public Service Centers. Besides, the buildings of the centers have been repaired. Moreover, now the centers can offer their clients an opportunity to reserve the time online through the Internet or call-centers," the press service of the Ministry informs.

The clients of the centers were offered to assess the work of Public Service Centers employees rendering services by means of special monitors which together with the other methods allow to see the quality and the level of rendering of public services by a particular employee, primeminister.kz site reported.

"Some Public Service Centers now even have offices of electronic government where consultants can explain the order of receiving electronic services, payment of taxes and traffic tickets and a step-by-step process of receiving digital signature," the press service of the Ministry reads.

In accordance with the information of the committee for control over automation of public services and coordination of Public Service Centers, the rest of the centers which have not been modernized yet will undergo the modernization process by the end of the year.

As earlier reported, modernization of the Public Service Centers began in Kazakhstan on the instructions of President of the country Nursultan Nazarbayev. Thus, for the first time in a pilot mode the Public Service Center of Almaty district of Astana implemented a project on improvement of the quality of rendered service in 2011. By the end of 2011, 28 Public Service Centers were modernized.